Privacy policy

This website is operated as Drain Cleaning Somerville, a call-in referral service that connects callers with independent drain-cleaning contractors serving Somerville, Massachusetts. Drain Cleaning Somerville is not a plumbing contractor. In this policy, "we" and "us" mean Drain Cleaning Somerville. The legal operator's name will be added here when confirmed.

When you call the number on this site, the call is routed to an independent contractor. Calls may be recorded or routed by a call-tracking provider. That process can involve your phone number, the date, time and duration of the call, the general area associated with the number, and, if recorded, the content of the conversation.

We use call information only to connect and route calls, to check that calls are being connected, to maintain quality, and to resolve disputes or comply with law. We do not ask you for payment details.

Anything you tell the contractor, such as your address, name or details of the problem, is collected by that contractor for the purpose of serving you. The contractor is an independent business and handles that information under its own practices. Ask the contractor about its privacy practices if you have concerns.

This website does not currently use analytics tools, advertising pixels or tracking cookies. Our hosting provider may keep standard technical server logs, such as IP address, browser type and pages requested, for security and reliability. If we add analytics or cookies in future, this policy will be updated before they are enabled.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. Call information is shared only with the contractor your call is connected to and with service providers, such as the call-tracking or telephone provider, that process it on our behalf.

This is a call-in-only service. By calling, you agree only to have that call connected. We do not use your number to place outbound calls, send texts or send marketing messages, and we do not add you to any list.

Call records and recordings are kept only as long as reasonably needed for the purposes above or as required by law, then deleted. We use reasonable safeguards, but no transmission or storage method is completely secure.

This site and service are intended for adults arranging work on a property. We do not knowingly collect information from children under 13. If you believe a child has provided information through a call, contact us and we will delete it.

Depending on where you live, state law may give you rights to ask what personal information we hold about you, to correct it, to have it deleted, or to opt out of its sale or use for targeted advertising (which we do not do). Massachusetts regulations also require businesses that hold personal information about Massachusetts residents to protect it. To make a request, contact us as described below; we will verify the request and respond within the time required by applicable law.

The contractor you are connected with is independent and is not covered by this policy. Links to government or reference sites lead to sites with their own privacy policies. See our terms for the contractor relationship.

We may update this policy. The effective date above shows when it last changed, and material changes will be reflected on this page before they take effect.

For privacy questions or requests, contact Drain Cleaning Somerville by calling the number shown on this website and stating that your call concerns a privacy request.