Accessibility statement
draincleaningsomerville.us is meant to be usable by everyone, including people who use screen readers, keyboard navigation, magnification or reduced motion. Effective date: November 6, 2026.
Our accessibility goal
The Site aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. These guidelines, published by the World Wide Web Consortium, describe how to make web content perceivable, operable, understandable and robust for people with a wide range of disabilities.
Because the Site is a call-in service, the most important task, finding and calling the phone number, is designed to work with a keyboard, a screen reader and on small screens.
Accessibility features on this Site
- Text alternativesMeaningful images carry short descriptions of what they show.
- StructureEach page has one main heading and a logical heading order, with landmarks for the header, navigation, main content and footer.
- Keyboard useMenus, links, call buttons and questions that expand can be reached and used with a keyboard, with a visible focus outline.
- Colour and contrastText and buttons are checked for contrast against their backgrounds.
- Reduced motionAnimations, including the moving call button, stop when your device asks for reduced motion.
- Resizable textPages reflow at narrow widths and when zoomed, without sideways scrolling.
Known limitations
Some linked outside resources, such as government documents in PDF format, are not controlled by the Site and may not meet the same standard. Automated checks are run on the Site, but automated testing cannot catch every barrier, and some issues may only be found by people using assistive technology.
Using the Site with assistive technology
The Site is built as plain, server-rendered pages, so the full text of every guide and service page is present in the page itself rather than loaded later by scripts. Screen readers can move by headings to jump between sections, and questions in the answer sections use standard expandable elements that announce whether they are open or closed.
The call button that appears on every page is a standard link with a text label, so it can be reached with the Tab key and activated with Enter. On phones, the same link opens the device's dialler. Navigation menus open with Enter or Space and close with Escape, and focus returns to the menu button when a menu closes.
Images that only decorate the page are hidden from screen readers, while photos that carry information have a short description. Tables that compare symptoms and causes use header cells so that each value is read with its column name.
If you prefer larger text, the browser's zoom setting enlarges every page up to at least twice its normal size without content being cut off. High-contrast and dark modes provided by the operating system are respected where the browser supports them.
Reporting a barrier
If any part of the Site is hard to use, please call the number shown on the Site and describe the page and the problem. A phone call is the only contact channel for this call-in service. Reports are reviewed and fixed as quickly as practical, and the Site's information can be provided in another way while a fix is made.
Third-party content and the phone service
The phone call itself is handled by a call-routing provider and by the independent contractor you are connected with, not by the Site. If you use a relay service, a text telephone or a captioned telephone, you can place the call through it in the usual way. If something about reaching a contractor by phone is a barrier for you, say so when you report it, so the problem can be passed on to the right party and alternatives can be considered.
Assessment approach
Accessibility is assessed through automated audits during each build, manual keyboard checks, and checks at phone, tablet and desktop widths. This statement is reviewed when the Site changes significantly.