Contact
Contact us by phone about a Somerville drain
Calling is the way to reach help: use the call button on this page and your call goes through to an independent local drain contractor serving Somerville. There is no form, email inbox or callback list.
What should you have ready before you call?
- The addressStreet address in Somerville, plus which unit or floor if it is a two- or three-family.
- Which drains are affectedOne fixture, several fixtures, or the basement floor drain. Note whether other units are seeing the same thing.
- What you have seenSlow draining, gurgling, a sewage smell, water coming up from a floor drain, and roughly when it started.
- AccessWhether there is a basement cleanout, who holds keys, and whether you are the owner or need the owner's approval.
- What you have triedPlungers, store-bought chemicals or a hand snake. Tell the contractor about any chemicals before they open the drain.
What happens on the call?
- 1
Connection
Your call is routed to an independent drain contractor. Calls may be recorded or routed by a call-tracking provider.
- 2
Describe the problem
The contractor asks about symptoms, the building and access so they can judge what equipment the job might need.
- 3
Availability and terms
The contractor tells you when they can come and how they charge. This site does not set either.
- 4
Your decision
You agree a visit with the contractor directly, or you don't. Nobody from this site will call or text you afterwards.
Which areas can you call about?
Calls are for properties in Somerville, Massachusetts, including Davis Square, Union Square, Winter Hill, Teele Square, Spring Hill and East Somerville. The contractor confirms on the call whether they can reach your address.
Is there emergency help?
Call to check emergency availability. If sewage or dirty water is rising, stop running water anywhere in the building, warn other units, and keep clear of water near outlets or appliances. If the city sewer in the street may be backed up, report it to Somerville 311 as well. See [emergency drain cleaning](/services/emergency-drain-cleaning/) for safe first steps.
FAQ
Questions about calling
Can I email or book online instead of calling?
No. This is a call-in-only service, so calling is the only way to be connected with a contractor. There is no online booking, form or email request, and nothing is scheduled until you agree to it on the call. Calling keeps things simple and direct.
Will someone call me back if I hang up?
No. This service does not make outbound calls, texts or marketing contact. If you want help after hanging up, simply call again and you will be connected to a local contractor the same way as before. Your number is not added to any list.
Is my call recorded?
It may be. Calls may be recorded or routed by a call-tracking provider, as the privacy policy explains. If that matters to you, read the policy before calling or ask about recording at the start of the call. Recordings are used only for routing and quality.
Can a tenant call about a drain in a rental?
Yes, a tenant can call to describe the problem, but in a shared building the owner usually arranges and pays for work on common drains. Check with your landlord before agreeing to a visit so there is no dispute later.
What if the contractor can't help with my drain?
You are under no obligation. If the contractor cannot take the job or you prefer not to go ahead, you are free to end the call and look for another licensed company on your own. Calling creates no commitment.
Ready to describe your drain problem?
Use the call button to be connected with an independent drain contractor serving Somerville.